FAQs

Mobile Banking

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Q

What is the Mobile Banking app?

A

Mobile banking gives you the ability to connect to your Online Banking accounts from your mobile device through an application that is downloaded to your device, or via mobile web browser.  With 1st National Bank's Mobile Banking you can retrieve balances, pay bills, review pending transactions, review posted transactions, transfer funds between accounts, find a local banking center, and more --- all from your mobile device without sitting down at a computer or visiting the Bank.  With Mobile banking you can bank on the go at your convenience.

Q

Is Mobile Banking available on my device?

A

You must be a registered Mobile or Online Banking user, and have an iPhone or Android device.  You may download our application from the App Store or Google Play by searching 1st  National Bank Lebanon.

Q

Is there a fee for using Mobile Banking?

A

1st National Bank does not charge a fee for Mobile Banking, and many services are available without any fees.

Q

Does the Mobile Banking app display my confidential information?

A

No.  Mobile Banking does not display full account numbers or other confidential information about your accounts. For example, only the last four digits of your account numbers are displayed along with your account nicknames.

Q

What happens if I switch my mobile device?

A

If you purchased a new mobile device, simply use your username and password after you have downloaded the appropriate app.

Q

Can I use Mobile Banking while signed in to Online Banking?

A

Yes, you can use Mobile Banking while you're signed in to Online Banking.

Q

Can I add a second phone number to my Mobile Banking service?

A

Mobile Banking allows you to add one primary mobile number and one alternate mobile number.

Q

I've lost my mobile device. What should I do?

A

You should remove the mobile number from your Online Banking profile immediately. Sign in to Online Banking, go to the Mobile Banking section in the Options section and select Manage Device then select the option to stop using your device. You can add your mobile number back to your profile when you're ready to use Mobile Banking again. You may also want to contact your wireless carrier so your phone can be deactivated and protected from unwanted charges.

Q

What are the cutoff times for making transfers?

A

Transfers can be made up to 7:00 p.m. to post the same day.  Transfers made after 7:00 p.m. will be posted the next business day.

Q

Can I set up recurring transfers from my mobile device?

A

No, you can only make single, one-time transfers using Mobile Banking. Recurring transfers must be set up in Online Banking from your computer.

Q

How can I retrieve my Username or Password?

A

Simply select the forgot password option from the home of online banking on your computer and follow the steps to reset your log-in credentials.  If you forgot your username, you must contact the Bank to retrieve it. 

Q

I locked myself out of Mobile Banking?  How can I get my account unlocked?

A

If you enter your password incorrectly three times, you will be locked out of Mobile Banking.  You will need to contact us to be unlocked.  For security reasons, we need to speak to you to verify your identification.